Terms & Conditions

Last updated: October 14, 2026

Welcome to Velvet + Aspen LUXE ("VAL," "we," "us," or "our"), a boutique, auction house, consignment gallery and online store based at 2003 N Mays St, Suite 103, Round Rock, Texas 78664. These Terms & Conditions apply to every purchase, appointment, consignment inquiry and visit made through velvetaspenluxe.com, by phone, or in person. By placing an order or booking an appointment, you agree to these terms.

1. Curated and Pre-Owned Pieces

Many of our pieces are one of a kind, vintage, estate, consigned, showroom or floor-sample items. They may show signs of age, handling or display, and these are part of their character. We describe and photograph each piece as accurately as we can. Colors may look slightly different on different screens, and measurements are approximate unless marked as measured. If a detail matters to you, please call us before you buy and we will gladly send more photos or measurements.

2. Authenticity

We do not knowingly sell counterfeit or replica goods. Designer pieces are reviewed before they are listed. If a designer item we sold to you is proven not authentic by a recognized third-party authenticator, we will refund the full purchase price once the item is returned in the condition in which it was sold.

3. Pricing and Availability

Prices are in U.S. dollars and may change without notice. Sales tax is added where required.
Because most pieces are one of a kind and some are also offered in our showrooms, every order is pending until availability has been verified. Please allow a few business days for confirmation. If a piece is no longer available, we will contact you and issue a full refund.
Some pieces in our Fine Italian & European collection are special order from Europe. Lead times, finishes and availability vary, so please inquire with VAL before you order.
If a piece is listed at an incorrect price because of a typographical or system error, we may cancel the order and refund you in full, or offer the piece to you at the correct price.
We may limit quantities or decline any order at our discretion.

4. Payment

Payment is due in full at checkout unless we have agreed in writing to a deposit or layaway arrangement. We accept the payment methods shown at checkout. Orders may be held for verification to protect you and us against fraud.

5. Pickup, Shipping and Delivery

Furniture and Fine Italian & European pieces are available for New York area pickup. Please call VAL at (512) 915-8980 for a shipping or white-glove delivery quote. Shipping for large pieces is quoted separately and is not included in the listed price.
Pickup is by appointment only. Pieces not collected within 14 days of confirmed availability may be subject to storage fees or order cancellation.
Smaller items ship from Round Rock, Texas, through USPS or UPS (we use Pirate Ship). Tracking information is emailed to you when your order ships.
Delivery times are estimates. Risk of loss passes to you when the carrier delivers the item or when you collect it.
Please inspect your delivery on arrival and report any damage to us within 48 hours with photos. Keep all packaging until the claim is resolved.

See our Shipping & Pickup page for details.

6. Returns and Exchanges

Because of their one-of-a-kind nature, furniture, lighting, special-order, floor-sample, "as-is," auction and consigned pieces are final sale.
Other items may be returned within 7 days of delivery if they arrive damaged or materially different from their description. Please contact us before sending anything back; returns without prior approval cannot be accepted.
Approved returns must come back in the same condition in which they were sent, with all tags, packaging and accessories. Original shipping charges are non-refundable.
Refunds go to the original payment method within 10 business days of our receiving and inspecting the return.

7. Appointments and Showroom Visits

Private viewings are offered by appointment at our Round Rock, Texas boutique and at our New York area showrooms (Brooklyn, Cedarhurst and Monroe–Mountainville). Appointment requests are confirmed by phone or email, and the exact meeting location is shared with your confirmation. Please give us 24 hours' notice if you need to reschedule.

8. Auctions and Consignment

Auction purchases are subject to the terms published for each sale, including any buyer's premium, and are final. Consignment is offered under a separate written consignment agreement. Nothing on this website is an offer to accept goods on consignment until that agreement has been signed.

9. Website Content

All photographs, text, logos and designs on this website belong to Velvet + Aspen LUXE or are used with permission, and may not be copied or reused without our written consent. Brand names belong to their respective owners and are used only to describe the goods. VAL is not affiliated with or endorsed by those brands unless we say so.

10. Limitation of Liability

To the fullest extent permitted by law, VAL's total liability for any claim relating to a purchase is limited to the amount you paid for that item. We are not liable for indirect, incidental or consequential damages.

11. Privacy

Your information is handled as described in our Privacy Policy.

12. Governing Law

These terms are governed by the laws of the State of Texas. Any dispute will be resolved in the state or federal courts located in Williamson County, Texas.